Studio Care

Connect with Our Studio

Whether you are seeking advice on leather care, tracking a commission, or inquiring about architectural trade pricing, our concierge team is at your disposal.

Send a Message

We typically reply within one business day.

Atelier Concierge

Direct Email: hello@khyberstores.com
Studio Office: Via dei Bardi 42, Florence, Italy
Hours: Monday – Friday: 09:00 – 18:00 CET

Common Inquiries

How long does delivery take? ↓

Express European transit takes 2–4 business days. Transatlantic and Asia-Pacific delivery arrives within 4–6 business days via carbon-neutral air carriers.

What is your return window? ↓

We offer a 30-day trial period from date of delivery. Items returned in original, unblemished condition with linen wrap receive prompt refunds.

Do you provide trade pricing? ↓

Yes, certified interior designers and hospitality architects can open trade accounts for custom volume commissions.